Return & Refund Policy – The Books Hut
1. Return Eligibility
We accept returns within 7 days of delivery, provided:
- The book is in unused, original condition
- The packaging is intact and undamaged
- The book has not been read, written in, or marked
- The receipt or order number is provided
- The return request is initiated within 7 days of delivery
2. Non-Returnable Items
The following items cannot be returned:
- Books with visible damage, markings, or annotations
- Books purchased during clearance or final-sale events
- Customized or personalized books
- Books returned after 7 days from delivery
- Books without original packaging
3. Return Process
To initiate a return:
- Contact us at support@theBookshut.in with your order number
- Provide a reason for the return
- We will provide you with return instructions and a return shipping label
- Pack the book securely and ship it back to us using the provided label
- Once received and inspected, we will process your refund
4. Refund Timeline
- Refunds are processed within 10-14 business days after we receive and inspect the returned item
- Refunds will be credited to the original payment method used for purchase
- Shipping charges are non-refundable
5. Damaged or Defective Books
If you receive a damaged, defective, or incorrect book:
- Contact us within 48 hours of delivery with photos of the damage
- We will arrange a replacement or refund at no additional cost
- Return shipping will be covered by The Books Hut
6. Partial Refunds
We may issue a partial refund if:
- The item shows signs of wear beyond normal use
- The original packaging is missing or damaged
- Items are returned after the 7-day return window (at our discretion)
7. Exchanges
We offer free exchanges for defective or incorrect items within 7 days of delivery. Contact support@theBookshut.com to arrange an exchange.
8. Refund Method
Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.
9. Non-Returnable Sale Items
Books marked as “Final Sale,” “Clearance,” or “No Returns” cannot be returned or exchanged.
10. Contact Us
For return or refund inquiries:
- Email: support@theBookshut.in
- Phone: [Your Phone Number]
- Address: New Delhi